Privacy Policy

1. Introduction

At efly, your privacy is our priority. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, mobile app, and related services. By accessing or using efly, you agree to the practices outlined here.

2. Information We Collect

We collect both personal and non-personal information including:

• Full name, email address, phone number, and address
• Passport or national ID details (for visa/flight services)
• Payment and billing details
• Travel preferences and history
• Device and browser data
• IP address and location information

3. How We Use Your Information

We use your data to:

• Process bookings, reservations, and payments
• Personalize your user experience
• Provide customer support
• Send transactional and promotional communications
• Improve our platform functionality and performance

4. Sharing of Information

We may share your data with:

• Service providers (e.g., airlines, hotels, visa consultants)
• Payment gateways for transaction processing
• Legal authorities, if required by law
• Marketing and analytics partners (with your consent)

5. Cookies & Tracking Technologies

We use cookies and similar technologies to improve your experience, remember your preferences, analyze usage, and serve targeted ads. You can manage cookie settings in your browser preferences.

6. Data Security

We implement industry-standard security measures to protect your personal information. Despite this, no system can be 100% secure, so we recommend safeguarding your login credentials.

7. Your Rights

You have the right to:

• Access or correct your personal data
• Request data deletion
• Withdraw consent at any time
• Opt out of marketing emails

8. Data Retention

We retain your data as long as your account is active or as needed to provide services and comply with legal obligations. Once data is no longer required, we securely delete or anonymize it.

9. Children’s Privacy

efly does not knowingly collect personal information from children under the age of 13. If we become aware that a child has provided us with personal data, we will take steps to delete such information.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page, and we will notify you if the changes are significant.